Shipping & Returns

Everything you need to know about getting your order, and sending it back if it's not the right fit.

Shipping

  • We ship every order from our own warehouse here in the USA.
  • Right now we only ship within the United States.
  • Orders are packed and dispatched within 1 to 2 business days of being placed.
  • Once your order ships, you'll get an email with a tracking link so you can follow it the rest of the way.
  • Shipping is free on every order, no minimum required.

Returns

  • You have 30 days from delivery to decide if HushPup is right for your dog.
  • If it's not working out, contact us and we'll email a prepaid return label, so sending it back costs you nothing.
  • Only the device needs to go back. The training guide, whistle, clicker, and treat puzzle are yours to keep either way.
  • Once we receive the device, your refund is processed back to your original payment method.

No video proof, no restocking fee, no runaround. Just tell us it didn't work out and we'll take it from there.

How A Return Works

Four steps, start to finish.

1
Reach out

Message us with your order number and reason for return.

2
Get your label

We email a prepaid return label, no cost to you.

3
Ship it back

Just the device, drop it at any carrier location.

4
Get refunded

Your refund processes once we receive it back.

1 Year Warranty

Beyond the 30 day return window, every HushPup device is covered by a 1 year warranty against manufacturing defects and malfunction.

If your device stops working properly within that year, contact us and we'll repair or replace it at no cost. This is separate from the 30 day return window, one covers "it's not the right fit," the other covers "something went wrong."

A Few More Questions

Once your order ships, we email you a tracking link. It updates as the package moves, so you can follow it the whole way.
Yes. Contact us and we'll help you swap to a different room coverage bundle instead of processing a full refund.
Contact us within 48 hours of delivery with a photo of the damage. We'll send a replacement at no cost and you won't need to return the damaged unit.
Not at the moment. We currently ship within the United States only.
No. Just send the device back in the packaging that comes with your prepaid return label.
We process refunds within a few business days of receiving the device back. From there, it depends on your bank or card provider for it to show up on your statement.